Restore your purchase
Reinstalling, switching browsers, or new computer? Here's how to get your license back.
The short version
- Open the Polar customer portal →
- Sign in with the email you used when you bought the license. Polar sends a one-time login link — no password.
- Find your AI Chat Archive order. Your license key is shown on the order page.
- Copy the key, paste it into the extension's license field, click Apply.
Why do I have to do this?
AI Chat Archive has no user accounts, no server-side database of who owns what, and no login system of its own. Your license key is the proof of purchase. When you install the extension on a new device (or reinstall on a clean profile), the extension doesn't know about your previous purchase until you paste the key back in.
On the same Google account, Chrome's built-in chrome.storage.sync usually carries the license key between your Chrome profiles automatically — no action needed. This page is for cases where sync doesn't apply: a fresh Chrome profile, a different browser (Edge, Brave, Safari), a new Google account, or a full reinstall.
What if my email doesn't work in Polar?
Polar's login sends a magic link to whichever email you used at checkout. Check spam. Try typing the address carefully — an O-for-0 typo is the most common problem.
If you truly can't log in (for example, you've lost access to that email account), contact us at support@aichatarchive.app. Include any receipt or transaction ID you still have, and we'll work with Polar to verify your purchase and reissue the key.
I bought a subscription — same process?
Yes. Subscriptions and lifetime licenses both produce a license key that unlocks the same paid features. Whichever you bought, the restore flow above is identical.